Frequently Asked Questions
JajaMart Kenya FAQ
Welcome to the JajaMart FAQ page. Here you will find answers to common questions about online shopping in Kenya, delivery, payments, returns, refunds, product availability, and customer support.
What is JajaMart?
JajaMart is an online shopping store in Kenya offering electronics, kitchen appliances, cookware, home essentials, mattresses, furniture, fashion items, and other everyday products at affordable prices.
Where is JajaMart located?
JajaMart operates in Kenya and serves customers across the country. Our main service location is Nairobi, Kenya.
How do I place an order on JajaMart?
To place an order, choose the product you want, add it to your cart, and complete checkout with your correct name, phone number, and delivery details. You can also contact us through WhatsApp for assistance.
What payment methods does JajaMart accept?
JajaMart accepts secure payment options including M-Pesa and other approved payment methods. For payment assistance, contact our customer support team.
Does JajaMart offer delivery in Kenya?
Yes. JajaMart offers delivery across Kenya. Delivery time and cost may depend on your location, product size, product weight, and available courier options.
How long does delivery take?
Delivery within Nairobi and nearby areas usually takes 1 to 3 business days. Delivery to other parts of Kenya may take 2 to 5 business days depending on the location and courier service.
How much does delivery cost?
Delivery fees depend on your location and the product ordered. Bulky products such as mattresses, furniture, large appliances, or commercial equipment may attract higher delivery charges.
Can I order through WhatsApp?
Yes. You can order or ask questions through WhatsApp using:
+254 780147369 or +254 722912027
How can I contact JajaMart?
You can contact JajaMart through:
Email: jajamartke@gmail.com
Call/WhatsApp: +254 780147369 or +254 722912027
Website: https://www.jajamart.co.ke
Does JajaMart sell genuine products?
JajaMart works to provide quality products from trusted suppliers. We aim to give customers clear product information, fair pricing, and reliable service.
Can I return a product?
Yes. You may request a return if the product is damaged, defective, incorrect, missing parts, or significantly different from the description on our website.
How many days do I have to request a return?
Return requests should be made within 7 days after receiving your order. Items must be returned in good condition with original packaging and accessories where applicable.
Can I get a refund?
Approved refunds may be processed through M-Pesa, the original payment method, store credit, or another agreed method after the returned item has been inspected.
What if I receive the wrong item?
If you receive the wrong product, contact us immediately with your order details and clear photos. We will review the issue and help arrange a replacement, exchange, or refund where applicable.
What if my product arrives damaged?
If your product arrives damaged, contact JajaMart as soon as possible. Please send photos or videos of the damaged item and packaging so we can review the issue quickly.
Do I need an account to shop on JajaMart?
You may be able to shop without creating an account, but creating an account can make it easier to track orders, save details, and manage future purchases.
Are product prices fixed?
Prices may change from time to time depending on stock, supplier pricing, promotions, and availability. All prices are listed in Kenyan Shillings unless stated otherwise.
Why is a product out of stock?
Some products sell out quickly or depend on supplier availability. If an item is out of stock, you can contact us to ask when it may be available again or request an alternative product.
Does JajaMart offer discounts?
JajaMart may offer discounts, promotions, and special deals from time to time. Customers can check our website or contact us on WhatsApp for current offers.
Can I track my order?
If tracking is available, we will share delivery updates through phone, SMS, email, or WhatsApp. You can also contact us directly for order updates.
What should I do before accepting delivery?
Please check your package carefully before accepting it. If the package looks damaged, incomplete, or different from what you ordered, contact us immediately.
Why should I shop with JajaMart?
JajaMart makes online shopping in Kenya simple by offering affordable products, secure payment options, reliable delivery, helpful customer support, and a growing range of electronics, kitchen appliances, cookware, home essentials, and household products.