Privacy Policy

Last Updated: May 2026

Who We Are

JajaMart is an online shopping store in Kenya. Our website address is: https://www.jajamart.co.ke.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or use our services.

Information We Collect

When you use JajaMart, we may collect the following information:

Your full name
Phone number
Email address
Billing address
Delivery address
Order details
Payment information needed to process your order
Account login details if you create an account
IP address, browser type, device information, and website activity

We collect this information so we can process orders, arrange delivery, provide customer support, improve our website, and keep our store secure.

Orders and Payments

When you place an order on JajaMart, we collect information needed to complete your purchase. This may include your name, phone number, delivery location, billing details, product details, and payment confirmation.

We may use secure third-party payment providers, including M-Pesa or other payment services, to process payments. JajaMart does not intentionally store full payment card details on our website.

Delivery and Fulfillment

To deliver your order, we may share necessary information with delivery partners or courier service providers. This may include your name, phone number, delivery address, and order details.

We only share the information needed to complete your delivery.

Comments

When visitors leave comments on the website, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service to check whether you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public next to your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data, also known as EXIF GPS data. Visitors may be able to download and extract location data from images uploaded to the website.

Cookies

JajaMart uses cookies to improve your shopping experience, remember your preferences, support account login, manage your shopping cart, analyze website traffic, and improve website performance.

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. This is for your convenience so you do not need to fill in your details again when leaving another comment. These cookies may last for one year.

If you visit our login page, we may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you log in, we may set cookies to save your login information and display preferences. Login cookies usually last for two days, while screen preference cookies may last for one year. If you select “Remember Me,” your login may remain active for two weeks. When you log out, the login cookies are removed.

Analytics and Advertising

We may use tools such as Google Analytics, Google Merchant Center, Google Ads, Meta Pixel, or similar services to understand website traffic, measure advertising performance, improve our products, and show relevant offers to customers.

These services may collect information such as your device type, pages visited, products viewed, general location, and interactions with our website. You can control or disable cookies through your browser settings.

Embedded Content From Other Websites

Pages or articles on this website may include embedded content such as videos, images, product feeds, maps, or articles.

Embedded content from other websites behaves the same way as if you visited those websites directly. These websites may collect data about you, use cookies, use third-party tracking, and monitor your interaction with the embedded content.

Who We Share Your Data With

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties who help us operate our business, including:

Payment service providers
Delivery and courier partners
Website hosting providers
Customer support tools
Analytics and advertising platforms
Fraud prevention and security services
Legal or regulatory authorities where required by law

If you request a password reset, your IP address may be included in the reset email.

How Long We Retain Your Data

We keep order information for as long as needed for customer service, accounting, tax, legal, and business record purposes.

If you leave a comment, the comment and its metadata may be retained indefinitely so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who create an account on our website, we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also view and edit that information.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. These steps may include secure website technology, limited access to customer data, password protection, and working with trusted service providers.

However, no online system is completely secure, so we cannot guarantee absolute security of information shared over the internet.

Your Rights Over Your Data

If you have an account on JajaMart, have placed an order, or have left comments, you may request to receive a copy of the personal information we hold about you.

You may also request that we correct, update, or delete your personal information, where legally permitted. This does not include data we are required to keep for administrative, security, tax, legal, or regulatory purposes.

Marketing Messages

If you choose to receive marketing messages from JajaMart, we may send you product updates, promotions, discounts, or special offers through email, SMS, WhatsApp, or other communication channels.

You may opt out of marketing messages at any time by contacting us.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Customer data may also be processed by trusted service providers that help us operate our website, process payments, deliver orders, prevent fraud, and improve our services.

Children’s Privacy

JajaMart does not knowingly collect personal information from children under the age of 18. If we discover that we have collected information from a child without proper consent, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

JajaMart Kenya
Website: https://www.jajamart.co.ke
Email: jajamartke@gmail.com
Phone: 0722912027/0780147369
Address: Nairobi, RNG PLAZA
Customer Support Hours: Monday to Saturday, 8:00 AM to 6:00 PM