Last Updated: May 2026

At JajaMart, we want every customer to receive their order safely, quickly, and with clear communication from our team.

Delivery Areas

We deliver products to customers across Kenya. Delivery availability, cost, and timing may depend on your location, the product ordered, and the courier or delivery option available at the time of purchase.

Order Processing

Once you place an order, our team reviews the order details and confirms availability before dispatch. Orders are usually processed within 1 to 2 business days.

If there is any issue with stock availability, product details, payment confirmation, or delivery location, we will contact you using the phone number or email address provided during checkout.

Delivery Time

Estimated delivery times may vary depending on your location.

For Nairobi and nearby areas, delivery may take 1 to 3 business days.

For other towns and counties in Kenya, delivery may take 2 to 5 business days, depending on the courier service and product availability.

Please note that delivery delays may occur due to public holidays, weather conditions, courier delays, high order volumes, or circumstances beyond our control.

Delivery Charges

Delivery fees are calculated based on your location, product size, product weight, and available delivery method. The delivery cost may be shown at checkout or communicated to you before dispatch.

For bulky items such as mattresses, furniture, large appliances, or commercial equipment, delivery charges may vary depending on distance and handling requirements.

Order Confirmation

After placing an order, you may receive a confirmation by phone, email, SMS, or WhatsApp. Please make sure your contact details are correct so our team can reach you easily.

Receiving Your Order

When receiving your order, please check the package carefully before accepting it. If the package appears damaged, incomplete, or different from what you ordered, contact us immediately.

For safety and accuracy, customers may be asked to confirm their name, phone number, or order details during delivery.

Failed Delivery

If delivery fails because the customer is unavailable, provides incorrect contact details, or gives an incomplete address, we may arrange another delivery attempt. Additional delivery charges may apply.

Contact Us

For shipping questions, delivery updates, or order support, contact JajaMart:

Email:jajamartke@gmail.com
Phone/WhatsApp: +254 780147369
Website: https://www.jajamart.co.ke